Customer Service, Module-1 - Practice Mode

1) Probing for customer needs means ________.

To celebrate with customers Get angry with the customer To ask customers what they need To give discount

Correct Answer: To ask customers what they need

2) Caring for customers is key to growing your business. What does this mean?

Care for what customers want Care for customers when they are sick Care for customers at their home Care for keys

Correct Answer: Care for what customers want

3) ___is a way to understand the customer?s needs and emotions by asking questions.

Apologising Probing Explaining Assuming

Correct Answer: Probing

4) Tapsi is at a clothes shop to buy a gift for her friend. She can't decide which clothes to pick. How can the salesperson help Tapsi?

By asking open questions By asking probing questions By asking closed questions By asking open, probing and closed questions

Correct Answer: By asking open, probing and closed questions

5) Sudha buys vegetables from Karthik?s shop. She is happy with the quality and prices. She can help Karthik?s business improve by _____.

Sharing good words about the shop Watching the shop Hating Karthik Buying vegetables from other shop

Correct Answer: Sharing good words about the shop

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