Customer Service, Module-1 - Practice Mode

1) Why is it important to use selling techniques?

To look confident To make friends with customers To have fun To connect with customers & make sure they make a purchase

Correct Answer: To connect with customers & make sure they make a purchase

2) __________is a sales technique that aims to market additional products to the customers.

Probing Cross selling FAB Lying

Correct Answer: Cross selling

3) FAB means _____?

Features, Advantages, Benefits Features, Advices, Benefits Five, Advertisements , Boards Festival, Adventure, Behalf

Correct Answer: Features, Advantages, Benefits

4) Swati needs to sell a laptop. She can use the _________technique to sell it.

FAB TAB Cross selling Probing

Correct Answer: FAB

5) Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ___?.

Financial statement Service statement FAB statement Bill

Correct Answer: FAB statement

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