Customer Service, Module-1 - Practice Mode

1) A dissatisfied customer means ________.

Happy customer Beautiful customer Unhappy customer Old customer

Correct Answer: Unhappy customer

2) A customer who buys a product for the first time is a___?.

Bargaining customer Vendor New customer Researching customer

Correct Answer: New customer

3) Loyal Customers are those who ________.

Keep coming back to the same shop Hate the shop Buy a product/a service for the first time Ask for more discount

Correct Answer: Keep coming back to the same shop

4) Ravi has a customer who bargains a lot. The customer wants to buy a dress that costs 500 rupees but only wants to pay 300 rupees. What should Ravi do?

Tell the customer to go away Give the dress for 300 rupees Talk to the customer and sell the dress for 400 rupees Do nothing

Correct Answer: Talk to the customer and sell the dress for 400 rupees

5) Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?

Say sorry to the customer Quickly give another packet of milk Make sure the customer is happy Get angry with the customer

Correct Answer: Get angry with the customer

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