Customer Service, Module-1 - Practice Mode

1) A person who buys a product is a _____.

Student Customer Seller Servicer

Correct Answer: Customer

2) What is the service given to the customer before, during or after a purchase called?

Customer service Auto Service Management Service None of these

Correct Answer: Customer service

3) What does the growth of a business depend on?

How you talk to cusomers How you take feedback from customers How you help customers All of these

Correct Answer: All of these

4) Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?

Increase the cost Give better customer service Stop the business Change the business

Correct Answer: Give better customer service

5) Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? What might be the reason?

Good customer relationship in Bangalore shop Chennai is very hot There are more babies in Bangalore No reasons

Correct Answer: Good customer relationship in Bangalore shop

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