Communication Skills, Module-1 - Practice Mode

1) Argument or disagreement between two groups of people is called__________.

Teamwork Conflict Happiness Fun

Correct Answer: Conflict

2) Conflict usually creates ______?.

Negative emotions Positive emotions Happy emotions Enjoyment

Correct Answer: Negative emotions

3) Conflict in workplace affects ___?.

ability to work salary environment weather

Correct Answer: ability to work

4) James had to meet his team members Suraj, Reena and Nagma on Friday. James called Suraj and Reena. But he did not inform Nagma. This is an example of__________.

Poor communication Typing error Stress Poor listening

Correct Answer: Poor communication

5) Shwetha and Rakshit are coworkers. They are angry with each other because they have not completed a project properly. Which is a good way to resolve such conflicts in the workplace?

Quit the job Find different ways to solve the problem Ignore each other File a police complaint

Correct Answer: Find different ways to solve the problem

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