Basic English Skills, Module-1 - Quiz

1) A person who makes a call__________

Keypad Caller Phase Contacts

2) Receiver is a person who _____the call.

Blocks Dials Receives Rejects

3) Phone call has ___phases

End Middle Different Three

4) Bindu receives a call from JJ company promoting a discount sale. She couldn?t clearly hear the details. How is she supposed to ask the person to repeat the information?

What is it? Could you please repeat? Speak loud I don?t know

5) Harish made a call to the Senior manager in a company. How is he supposed to start the conversation.?

Greet the person Purpose of call Thank the person Good bye